Careers

Citywide Home Loans is currently seeking a Team Operations Manager (TOM) to add to our growing Operations team in Las Vegas, NV. This individual is responsible for supervising production within a mortgage banking branch. They will be responsible for managing the team’s workflow and assigning prospective loan requests. They will also coach and work with loan officers on more complex or problematic loans. The TOM monitors and manages branch performance and reports findings to Senior Management.

Candidates for the Team Operations Manager (TOM) position should be able to provide examples of an excellent track record in his/her current environment. The successful candidate must be a results-oriented contributor who can manage relationships with a wide variety of partners based on trust, teamwork, and knowledge.

Responsibilities:

· Mentor processing team members and act as primary contact for pipeline questions and escalated issues. Ensure timely processing of loans.

· Pipeline review and management, manage cycle times, loan review, and follow up with borrowers.

· Create, run, and distribute department reports tracking team’s daily production activity and quality of loans.

· Work with Processing Manager and Operations staff to ensure quality and production. Manage the working relationship between processing team and sales team.

· Provide leadership and training towards the development of loan processors.

· Conduct department in accordance with relevant regulations.

· Spot check files before they go to u/w and closing – to aid in performance evaluations and spot problems before they become issues

We are looking for an Administrative & Marketing Assistant to assist our mortgage production team.

We are looking for someone who is:

• Ready to be challenged and grow in a career
• Interested in being a part of the sales team to grow future production
• Naturally curious
• Creative
• Self-motivated
• Detailed and thorough
• Familiar and comfortable working within a variety of software programs (CRM, email marketing, WordPress, MS Office, etc)
• Experienced in marketing and/or customer service

Internal Audit will review all Citywide Home Loans (“CHL”) departments for compliance with federal and state laws, as well as all requirements of regulatory agencies, investors, and warehouse banks, and ensure that adequate controls are in place for all CHL departments. The Internal Audit Requirements are intended to provide an explanation of the process and procedures to ensure that CHL is performing satisfactory internal audits to reduce risk.

Duties and Responsibilities:

• Evaluating the systems established to ensure compliance with those policies, plans, procedures, laws, and regulations which could have a significant impact on the organization.
• Evaluating the effectiveness and efficiency with which resources are employed.
• Evaluating operations or programs to ascertain whether results are consistent with established objectives and goals and whether the operations or programs are being carried out as planned.
• Monitoring and evaluating governance processes.
• Monitoring and evaluating the effectiveness of the organization’s risk management processes.
• Performing consulting and advisory services related to governance, risk management and control as appropriate for the organization.
• Reporting periodically on the internal audit activity’s purpose, authority, responsibility, and performance relative to its plan.
• Reporting significant risk exposures and control issues, including fraud risks, governance issues, and other matters needed or requested by the Board.
• Evaluating specific operations at the request of the Board or management, as appropriate.
• Manage a staff of one or more individuals at the Audit 1 or Audit 2 level, as necessary.

The Human Resources Business Partner (HRBP) is the liaison who works with assigned leaders and will act as a knowledge base, and point of contact for all HR needs specific to the region or branch offices.  He/she will provide advice and counsel to employees and leaders enabling them to make informed business decisions.

Key Duties and Responsibilities

• Be a trusted advisor on all people-related issues including performance, conduct, development and conflict resolution.
• Develop professional relationships with leaders and employees by conducting site visits to understand opportunities for improved employee engagement.
• Identify new opportunities for HR to add value to the business and drive the sharing of best practices across regions or branch offices to facilitate continuous improvement. Maintain knowledge of progressive HR practices and key trends.
• Be current and knowledgeable on applicable company policies and state and federal laws to ensure compliance and minimize risk.
• Facilitate resolution of employee relations issues and complaints, conduct lawful investigations as needed.
• Develop and deliver management training in HR-related areas.
• Approachable and fair and willing to spend significant time interfacing directly with employees and leadership.
• Work well independently, with little supervision as well as balance and complete multiple priorities in a complex and fast-paced work environment.
• Analyze business requirements, trends and key metrics and partner with the broader HR organization to develop and implement solutions, programs and policies.
• Manage FMLA, ADA and unemployment processes and paperwork.

Citywide Home Loans is seeking a full-service Accounts Payable Specialist to join its Accounting team. This role will be responsible for performing the day-to-day analysis and processing of invoices and payments; auditing and processing for payment employee expense reimbursement requests; maintaining vendor information, including TIN checks and 1099 processing; identifying and communicating invoice discrepancies; and researching and responding to invoice or payment queries. Looking for someone who is proficient in Concur expense reporting.

Essential Job Functions:

• Process invoices – Sort, code, verify and enter invoices
• Reconcile vendor statements to maintain good business relations and preserve ratings with credit reporting agencies.
• Process employee expense reimbursement requests quickly, accurately and with professionalism, while ensuring compliance with internal policies
• Ensure the existence of adequate internal controls where required
• Research and resolve invoice discrepancies
• Assist Invoicing Lead as needed; participate in or lead special projects that require creative and analytical skills
• Develop and assist in automating processes utilizing innovative technology and processing solutions
• The ability to complete multiple tasks, have strong interpersonal skills, show an interest in and demonstrate the characteristics of a team player
• Research and respond to internal inquiries quickly and courteously, and follow-up and follow-through for complicated matters
• Answer vendor inquiries

Duties:

• Computer imaging
• Computer set-up
• Shipping of computers and other hardware
• Ensure that new employees fully understand and are able to use all equipment, software, etc.
• Office set-up
• Other duties as assigned

Internal Audit will review all Citywide Home Loans (“CHL”) departments for compliance with federal and state laws, as well as all requirements of regulatory agencies, investors, and warehouse banks, and ensure that adequate controls are in place for all CHL departments. The Internal Audit Requirements are intended to provide an explanation of the process and procedures to ensure that CHL is performing satisfactory internal audits to reduce risk.

Duties and Responsibilities:

• Evaluating the systems established to ensure compliance with those policies, plans, procedures, laws, and regulations which could have a significant impact on the organization.
• Evaluating the effectiveness and efficiency with which resources are employed.
• Evaluating operations or programs to ascertain whether results are consistent with established objectives and goals and whether the operations or programs are being carried out as planned.
• Monitoring and evaluating governance processes.
• Monitoring and evaluating the effectiveness of the organization’s risk management processes.
• Performing consulting and advisory services related to governance, risk management and control as appropriate for the organization.
• Reporting periodically on the internal audit activity’s purpose, authority, responsibility, and performance relative to its plan.
• Reporting significant risk exposures and control issues, including fraud risks, governance issues, and other matters needed or requested by the Board.
• Evaluating specific operations at the request of the Board or management, as appropriate.

Internal Audit will review all Citywide Home Loans (“CHL”) departments for compliance with federal and state laws, as well as all requirements of regulatory agencies, investors, and warehouse banks, and ensure that adequate controls are in place for all CHL departments. The Internal Audit Requirements are intended to provide an explanation of the process and procedures to ensure that CHL is performing satisfactory internal audits to reduce risk.

Duties and Responsibilities:

• Evaluating the systems established to ensure compliance with those policies, plans, procedures, laws, and regulations which could have a significant impact on the organization.
• Evaluating the effectiveness and efficiency with which resources are employed.
• Evaluating operations or programs to ascertain whether results are consistent with established objectives and goals and whether the operations or programs are being carried out as planned.
• Monitoring and evaluating governance processes.
• Monitoring and evaluating the effectiveness of the organization’s risk management processes.
• Performing consulting and advisory services related to governance, risk management and control as appropriate for the organization.
• Reporting periodically on the internal audit activity’s purpose, authority, responsibility, and performance relative to its plan.
• Reporting significant risk exposures and control issues, including fraud risks, governance issues, and other matters needed or requested by the Board.
• Evaluating specific operations at the request of the Board or management, as appropriate.

Citywide Home Loans is seeking an experienced Encompass LOS Software Developer to participate in the transition from Encompass360 (client hosted) Loan Origination System to Encompass Next Gen. (Cloud Based) Loan Origination System and the continued system maintenance and development of system enhancements including API’s development to support our current and future business needs.

The Encompass Developer will provide specialized technical and business knowledge to multiple application development and enhancement projects.  This role has principal responsibility of creative programming and related maintenance of the company’s Mortgage Software interfaces.  The Encompass Developer will collaborate with the Director of Encompass Management, Encompass Team Members, and other Mortgage Professionals as needed, on project build processes, testing, training, and project rollouts.

The ideal candidate will be a dynamic individual who has a passion for technology based solutions, a commitment to customer service, and an ability to develop innovative, creative solutions to technical problems in a fast, paced environment.

Primary Responsibilities & Objectives

• Translate VB.Net and C# code to JavaScript to ensure continued system functionality;
• Accurately and efficiently analyze, code, and modify software enhancements;
• Design, code and implement complex Encompass modules like price adjustment, disclosure, re-disclosure, milestone completion rules, system integrations, API’s, custom data-objects, and data-forms;
• Use modern programming languages/technologies and apply industry standard software development best practices, (naming, notation, testing, Source Control, etc.);
• Make recommendations on Encompass system changes and optimizations;

• Perform QA (Alpha) testing and coordinate user acceptance (Beta) testing;
• Complete other duties as assigned.

Utah’s top mortgage banker, Citywide Home Loans, is looking for a Loan Officer Assistant to join our busy and fast paced team. We are looking for a self-starter with excellent organizational skill. An enterprising person who is an efficient multi-tasker and has great people skills. Individual must be computer savvy. The qualified candidate must have working knowledge of Microsoft Word, Excel and Office. Individual must have experience in the mortgage industry.

Responsibilities

• Work on specific tasks assigned by Loan Officer
• Ensure files move through processing and closing in a timely manner
• Sit with clients to complete document packages. If not licensed then this person can only act in a courier fashion. They cannot discuss the application package.
• Follow up with clients to request missing documentation on the loan
• Preliminary research needed on the loan to help determine mortgage eligibility
• Any other miscellaneous requirements of the team
• Ordering credit, and appraisals
• Preparing Files for submission to processing
• Setting signing appointments

Essential Duties and Responsibilities

The Loan Officer (LO) for Citywide Home Loans proactively solicits new residential mortgage business and works with the operations and processing teams to collect document as needed for smooth closing mortgage loans. In this on-going sales role, the LO continually identifies, develops and maintains a quality network of business relationships that serves as a recurring source of referrals for new mortgage lending opportunities.

An LO’s network may consist of Real Estate professionals, Builders, professional and personal contacts, as well as other valuable referral sources, and is enhanced by the LO’s regular participation in business related development opportunities, community efforts to promote home-ownership and professional organizations.

The LO will be responding to customer inquiries and referrals that are generated from both their own contacts as well as from other business channels. The LO conducts interviews with prospective borrowers in order to analyze financial and credit data, determine customer financing objectives, advice customers of product/pricing policies and guidelines, and gather any additional required information.

The LO ensures exceptional customer service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements, demonstrating a commitment to professional ethics, complying with all Federal and State compliance policies and adhering to HMDA requirements.