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Careers

Citywide Home Loans has a history of success. Our future growth depends on our most important asset — our people.

Mortgage Team Operations Manager
Las Vegas, NV
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Full-Time

Citywide Home Loans is currently seeking a Team Operations Manager (TOM) to add to our growing Operations team in Las Vegas, NV. This individual is responsible for supervising production within a mortgage banking branch. They will be responsible for managing the team’s workflow and assigning prospective loan requests. They will also coach and work with loan officers on more complex or problematic loans. The TOM monitors and manages branch performance and reports findings to Senior Management.

Candidates for the Team Operations Manager (TOM) position should be able to provide examples of an excellent track record in his/her current environment. The successful candidate must be a results-oriented contributor who can manage relationships with a wide variety of partners based on trust, teamwork, and knowledge.

Responsibilities:

· Mentor processing team members and act as primary contact for pipeline questions and escalated issues. Ensure timely processing of loans.

· Pipeline review and management, manage cycle times, loan review, and follow up with borrowers.

· Create, run, and distribute department reports tracking team’s daily production activity and quality of loans.

· Work with Processing Manager and Operations staff to ensure quality and production. Manage the working relationship between processing team and sales team.

· Provide leadership and training towards the development of loan processors.

· Conduct department in accordance with relevant regulations.

· Spot check files before they go to u/w and closing – to aid in performance evaluations and spot problems before they become issues

Skills and Experience Required:

· 3-5 years’ experience as a Mortgage Loan Processor or Underwriter of Conventional, FHA and VA products 1-3 years previous supervisory or team lead experience.

· Strong leadership and communication skills. Must work well under pressure in a high volume environment.

· Knowledge of federal and state regulatory guidelines is a must. Familiarity with underwriting guidelines and investor requirements as well as Arizona down payment assistance program is a plus.

· Two-year college degree in business or accounting; or equivalent combination of training and experience is preferred but not required.Proficient knowledge of processing, loan product guidelines, and bank policies

· Proficiency using MS Office and familiarity with Encompass.

· Proficient knowledge of Automated Underwriting Systems (AUS) (i.e., Desktop Underwriter (DU), Loan Prospector (LP), GUS) as well as knowledge of the loan processing system and loan compliance check system.

 

Citywide Home Loans was founded on December 7, 1998, by Steven J. Goorman as Citywide Funding. His entrepreneurial, dynamic, and determined style has grown the small broker company of just 5 employees to the large corporation it is today. Even though Citywide Home Loans now employs over 800 employees and covers more than 35 states, the company still maintains its small company roots. Steve Goorman lives by the motto, “Leadership is taught by example.”

Starting pay rate is based on current and/or past experience. We offer our employees competitive benefits including medical, dental, vision, life insurance, company-sponsored life insurance, tools to build a solid career, extensive and ongoing training, exceptional opportunities for advancement, opportunities for career growth, and much more. Citywide Home Loans is an Equal Opportunity Employer. Our corporate office is located at 9785 S. Monroe Street, Sandy, UT 84070. (NMLS ID 67180).

Administrative and Marketing Assistant
Brighton, Colorado
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Full-Time

We are looking for an Administrative & Marketing Assistant to assist our mortgage production team.

We are looking for someone who is:

  • Ready to be challenged and grow in a career
  • Interested in being a part of the sales team to grow future production
  • Naturally curious
  • Creative
  • Self-motivated
  • Detailed and thorough
  • Familiar and comfortable working within a variety of software programs (CRM, email marketing, WordPress, MS Office, etc)
  • Experienced in marketing and/or customer service

If you feel you are the right person based on those qualities we are looking for here is a bit more about the job responsibilities:

  • Manage and coordinate all marketing materials, gifts & events with our company compliance and marketing departments
  • Manage our customer loyalty program including check-in calls and mailers
  • Manage client and referral partner databases and report on data
  • Schedule and confirm appointments
  • Manage and coordinate all branch events including sponsors, venues, notifications, and follow-up
  • Direct incoming customers to the right person on the team
  • Administrative duties to assist Loan Officers including phone applications, web applications, scan/copy/label customer documents
  • Maintain adequate supplies for the branch

Still interested?

We are a HIGH PERFORMING team looking for a HIGH PERFORMING person to join us. Is it you?

If you meet the requirements and think you can fulfill the job requirements visit our website at http://www.lendingahand.com/jobs/

Only submissions through our website will be considered.

About Citywide Home Loans:

Citywide Home Loans was founded on December 7, 1998, by Steven J. Goorman as Citywide Funding. His entrepreneurial, dynamic, and determined style has grown the small broker company of just 5 employees to the large corporation it is today. Even though Citywide Home Loans now employs over 800 employees and covers more than 35 states, the company still maintains its small company roots. Steve Goorman lives by the motto, “Leadership is taught by example.”

Starting pay rate is based on current and/or past experience. We offer our employees competitive benefits including medical, dental, vision, life insurance, company-sponsored life insurance, tools to build a solid career, extensive and ongoing training, exceptional opportunities for advancement, opportunities for career growth, and much more. Citywide Home Loans is an Equal Opportunity Employer. Our corporate office is located at 9785 S. Monroe Street, Sandy, UT 84070. (NMLS ID 67180).

Internal Audit Manager
Corporate Office, Sandy UT
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Full-Time

Internal Audit will review all Citywide Home Loans (“CHL”) departments for compliance with federal and state laws, as well as all requirements of regulatory agencies, investors, and warehouse banks, and ensure that adequate controls are in place for all CHL departments. The Internal Audit Requirements are intended to provide an explanation of the process and procedures to ensure that CHL is performing satisfactory internal audits to reduce risk.

Duties and Responsibilities:

  • Evaluating the systems established to ensure compliance with those policies, plans, procedures, laws, and regulations which could have a significant impact on the organization.
  • Evaluating the effectiveness and efficiency with which resources are employed.
  • Evaluating operations or programs to ascertain whether results are consistent with established objectives and goals and whether the operations or programs are being carried out as planned.
  • Monitoring and evaluating governance processes.
  • Monitoring and evaluating the effectiveness of the organization’s risk management processes.
  • Performing consulting and advisory services related to governance, risk management and control as appropriate for the organization.
  • Reporting periodically on the internal audit activity’s purpose, authority, responsibility, and performance relative to its plan.
  • Reporting significant risk exposures and control issues, including fraud risks, governance issues, and other matters needed or requested by the Board.
  • Evaluating specific operations at the request of the Board or management, as appropriate.
  • Manage a staff of one or more individuals at the Audit 1 or Audit 2 level, as necessary.

Experience and Education Requirements:

  • Auditor should have, at minimum, 6 years of prior audit experience.
  • 4 years of prior experience in the mortgage industry environment and CPA or CIA qualifications are preferred.
  • A bachelors’ degree in accounting or a related discipline is required.
  • Auditor to act as an individual operator, and their primary responsibilities are undertaking the audit tasks and compiling reporting required by company leadership.
  • Auditor to report to the Internal Audit Manager, or in the absence of an Internal Audit Manager, to any of the company’s lawyers classed as “Senior Counsel” or above.
Senior Human Resources Business Partner
Corporate Office, Sandy UT | Denver CO
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Full-Time

The Human Resources Business Partner (HRBP) is the liaison who works with assigned leaders and will act as a knowledge base, and point of contact for all HR needs specific to the region or branch offices.  He/she will provide advice and counsel to employees and leaders enabling them to make informed business decisions.

Key Duties and Responsibilities

  • Be a trusted advisor on all people-related issues including performance, conduct, development and conflict resolution.
  • Develop professional relationships with leaders and employees by conducting site visits to understand opportunities for improved employee engagement.
  • Identify new opportunities for HR to add value to the business and drive the sharing of best practices across regions or branch offices to facilitate continuous improvement. Maintain knowledge of progressive HR practices and key trends.
  • Be current and knowledgeable on applicable company policies and state and federal laws to ensure compliance and minimize risk.
  • Facilitate resolution of employee relations issues and complaints, conduct lawful investigations as needed.
  • Develop and deliver management training in HR-related areas.
  • Approachable and fair and willing to spend significant time interfacing directly with employees and leadership.
  • Work well independently, with little supervision as well as balance and complete multiple priorities in a complex and fast-paced work environment.
  • Analyze business requirements, trends and key metrics and partner with the broader HR organization to develop and implement solutions, programs and policies.
  • Manage FMLA, ADA and unemployment processes and paperwork.

Skills and Experience

  • Bachelor’s degree in Human Resources or other business discipline.
  • Seven plus years related experience in human resources.
  • Strong decision-making skills.
  • Results oriented with the ability to organize, prioritize and implement multiple projects within targeted deadlines.
  • Experience supporting a sales environment is required. Mortgage experience is preferred.
  • Experience working in a multi-state, multi-site environment.
  • Experience partnering with both high level leaders and non-exempt staff.
  • PHR, SHRM-CP, SPHR, or SHRM-SCP certification is preferred.
  • Some travel is required.
Accounts Payable Specialist
Corporate Office, Sandy UT
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Full-Time

Citywide Home Loans is seeking a full-service Accounts Payable Specialist to join its Accounting team. This role will be responsible for performing the day-to-day analysis and processing of invoices and payments; auditing and processing for payment employee expense reimbursement requests; maintaining vendor information, including TIN checks and 1099 processing; identifying and communicating invoice discrepancies; and researching and responding to invoice or payment queries. Looking for someone who is proficient in Concur expense reporting.

Essential Job Functions:

  • Process invoices – Sort, code, verify and enter invoices
  • Reconcile vendor statements to maintain good business relations and preserve ratings with credit reporting agencies.
  • Process employee expense reimbursement requests quickly, accurately and with professionalism, while ensuring compliance with internal policies
  • Ensure the existence of adequate internal controls where required
  • Research and resolve invoice discrepancies
  • Assist Invoicing Lead as needed; participate in or lead special projects that require creative and analytical skills
  • Develop and assist in automating processes utilizing innovative technology and processing solutions
  • The ability to complete multiple tasks, have strong interpersonal skills, show an interest in and demonstrate the characteristics of a team player
  • Research and respond to internal inquiries quickly and courteously, and follow-up and follow-through for complicated matters
  • Answer vendor inquiries

Education, Experience, and skills:

  • High school diploma or equivalent; Associate degree in business/accounting preferred
  • Minimum of 1 year of relevant accounting experience required
  • Knowledge of standard accounting principles
  • Accurate and timely data entry skills with attention to details
  • Confident professional who possesses strong interpersonal skills to communicate effectively with employees and vendors
  • Take initiative to proactively research and resolve problems, and improve processes
  • Must possess strong time management skills and be able to handle a high volume of transactions in a fast-paced, dynamic environment
  • Team player with a positive attitude
  • Analytical and problem-solving skills with focus on accuracy and efficiency
  • Proficient in Microsoft Excel, Word, and Concur expense reporting
Onboarding Support Specialist
Corporate Office, Sandy UT
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Full-Time

Duties:

  • Computer imaging
  • Computer set-up
  • Shipping of computers and other hardware
  • Ensure that new employees fully understand and are able to use all equipment, software, etc.
  • Office set-up
  • Other duties as assigned

Educational Requirements / Qualifications:

  • UT Driver’s License & Clean driving record
  • High School Diploma or equivalent
  • Helpdesk experience in a call center or other fast-paced environment
  • Ability to lift 30-50 plus pounds frequently
  • Work weekends and nights as needed
  • Some travel may apply
Auditor 1
Greenwood Village, Denver
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Full-Time

Internal Audit will review all Citywide Home Loans (“CHL”) departments for compliance with federal and state laws, as well as all requirements of regulatory agencies, investors, and warehouse banks, and ensure that adequate controls are in place for all CHL departments. The Internal Audit Requirements are intended to provide an explanation of the process and procedures to ensure that CHL is performing satisfactory internal audits to reduce risk.

Duties and Responsibilities:

  • Evaluating the systems established to ensure compliance with those policies, plans, procedures, laws, and regulations which could have a significant impact on the organization.
  • Evaluating the effectiveness and efficiency with which resources are employed.
  • Evaluating operations or programs to ascertain whether results are consistent with established objectives and goals and whether the operations or programs are being carried out as planned.
  • Monitoring and evaluating governance processes.
  • Monitoring and evaluating the effectiveness of the organization’s risk management processes.
  • Performing consulting and advisory services related to governance, risk management and control as appropriate for the organization.
  • Reporting periodically on the internal audit activity’s purpose, authority, responsibility, and performance relative to its plan.
  • Reporting significant risk exposures and control issues, including fraud risks, governance issues, and other matters needed or requested by the Board.
  • Evaluating specific operations at the request of the Board or management, as appropriate.

Experience and Education Requirements:

  • The Auditor should have, at a minimum, 2 years of prior audit or compliance experience.
  • A minimum of 2-3 year of prior experience in the mortgage industry required.
  • CPA or CIA qualifications are preferred.
  • A bachelors’ degree in accounting, business, or a related discipline is preferred.
  • Auditor to act as an individual operator, and their primary responsibilities are undertaking the audit tasks and compiling reporting required by company leadership.
  • Auditor to report to the Internal Audit Manager, or in the absence of an Internal Audit Manager, to any of the company’s lawyers classed as “Senior Counsel” or above.

About Citywide Home Loans:

Citywide Home Loans was founded on December 7, 1998, by Steven J. Goorman as Citywide Funding. His entrepreneurial, dynamic, and determined style has grown the small broker company of just 5 employees to the large corporation it is today. Even though Citywide Home Loans now employs over 800 employees and covers more than 35 states, the company still maintains its small company roots. Steve Goorman lives by the motto, “Leadership is taught by example.”

Starting pay rate is based on current and/or past experience. We offer our employees competitive benefits including medical, dental, vision, life insurance, company-sponsored life insurance, tools to build a solid career, extensive and ongoing training, exceptional opportunities for advancement, opportunities for career growth, and much more. Citywide Home Loans is an Equal Opportunity Employer. Our corporate office is located at 9785 S. Monroe Street, Sandy, UT 84070. (NMLS ID 67180).

Auditor 2
Greenwood Village, Denver
Apply for this position
Full-Time

Internal Audit will review all Citywide Home Loans (“CHL”) departments for compliance with federal and state laws, as well as all requirements of regulatory agencies, investors, and warehouse banks, and ensure that adequate controls are in place for all CHL departments. The Internal Audit Requirements are intended to provide an explanation of the process and procedures to ensure that CHL is performing satisfactory internal audits to reduce risk.

Duties and Responsibilities:

  • Evaluating the systems established to ensure compliance with those policies, plans, procedures, laws, and regulations which could have a significant impact on the organization.
  • Evaluating the effectiveness and efficiency with which resources are employed.
  • Evaluating operations or programs to ascertain whether results are consistent with established objectives and goals and whether the operations or programs are being carried out as planned.
  • Monitoring and evaluating governance processes.
  • Monitoring and evaluating the effectiveness of the organization’s risk management processes.
  • Performing consulting and advisory services related to governance, risk management and control as appropriate for the organization.
  • Reporting periodically on the internal audit activity’s purpose, authority, responsibility, and performance relative to its plan.
  • Reporting significant risk exposures and control issues, including fraud risks, governance issues, and other matters needed or requested by the Board.
  • Evaluating specific operations at the request of the Board or management, as appropriate.

Experience and Education Requirements:

  • Auditor should have, at minimum, 5 years of prior audit experience.
  • 3 year of prior experience in the mortgage industry environment and CPA or CIA qualifications are preferred.
  • A bachelors’ degree in accounting or a related discipline is required.
  • Auditor to act as an individual operator, and their primary responsibilities are undertaking the audit tasks and compiling reporting required by company leadership.
  • Auditor to report to the Internal Audit Manager, or in the absence of an Internal Audit Manager, to any of the company’s lawyers classed as “Senior Counsel” or above.

Citywide Home Loans is an Equal Opportunity Employer.  Our corporate office is located at 9785 South Monroe Street, Suite 200 Sandy, UT 84070. (NMLS ID 67180)

Encompass Developer
Corporate Office, Sandy UT
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Full-Time

Citywide Home Loans is seeking an experienced Encompass LOS Software Developer to participate in the transition from Encompass360 (client hosted) Loan Origination System to Encompass Next Gen. (Cloud Based) Loan Origination System and the continued system maintenance and development of system enhancements including API’s development to support our current and future business needs.

The Encompass Developer will provide specialized technical and business knowledge to multiple application development and enhancement projects.  This role has principal responsibility of creative programming and related maintenance of the company’s Mortgage Software interfaces.  The Encompass Developer will collaborate with the Director of Encompass Management, Encompass Team Members, and other Mortgage Professionals as needed, on project build processes, testing, training, and project rollouts.

The ideal candidate will be a dynamic individual who has a passion for technology based solutions, a commitment to customer service, and an ability to develop innovative, creative solutions to technical problems in a fast, paced environment.

Primary Responsibilities & Objectives

  • Translate VB.Net and C# code to JavaScript to ensure continued system functionality;
  • Accurately and efficiently analyze, code, and modify software enhancements;
  • Design, code and implement complex Encompass modules like price adjustment, disclosure, re-disclosure, milestone completion rules, system integrations, API’s, custom data-objects, and data-forms;
  • Use modern programming languages/technologies and apply industry standard software development best practices, (naming, notation, testing, Source Control, etc.);
  • Make recommendations on Encompass system changes and optimizations;
  • Perform QA (Alpha) testing and coordinate user acceptance (Beta) testing;
  • Complete other duties as assigned.

Basic Qualifications, Skills and Education

  • BA/BS or higher in a computer software or related field
  • 3+ years of professional experience in Encompass software development
  • Must have 2 years of iterative software development methodologies e.g. RUP, Agile, Scrum, etc.
  • Solid experience in design and development with JavaScript, JSON, with understanding of HTML5 & Angular JS, and Responsive UI Design
  • Understanding of Brower-based & HTTP developer Tools
  • Working understanding of VB.Net and C#
  • Minimum 1-year experience developing and coding RESTful APIs
  • Database experience such as SQL Queries experience a plus
  • Experienced with working in DevOps environment – “you build it, you run it”
  • Demonstrated ability to deliver working solutions on time
  • Strong analytical thinking and problem-solving skills
  • Strong verbal and written communication skills
  • A solid understanding of the Mortgage Loan Process a PLUS
  • Must be competent to perform or integrate work at a high level, working in-depth within a technical or business area

Citywide Home Loans is an Equal Opportunity Employer.  Our corporate office is located at 9785 South Monroe Street, Suite 200 Sandy, UT 84070. (NMLS ID 67180)

Loan Officer Assistant
Greenwood Village, Denver
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Full-Time

Utah’s top mortgage banker, Citywide Home Loans, is looking for a Loan Officer Assistant to join our busy and fast paced team. We are looking for a self-starter with excellent organizational skill. An enterprising person who is an efficient multi-tasker and has great people skills. Individual must be computer savvy. The qualified candidate must have working knowledge of Microsoft Word, Excel and Office. Individual must have experience in the mortgage industry.

Responsibilities

  • Work on specific tasks assigned by Loan Officer
  • Ensure files move through processing and closing in a timely manner
  • Sit with clients to complete document packages. If not licensed then this person can only act in a courier fashion. They cannot discuss the application package.
  • Follow up with clients to request missing documentation on the loan
  • Preliminary research needed on the loan to help determine mortgage eligibility
  • Any other miscellaneous requirements of the team
  • Ordering credit, and appraisals
  • Preparing Files for submission to processing
  • Setting signing appointments

Requirements for Position

  • Preferably this candidate should be licensed with NMLS, if not licensed candidate MUST HAVE Mortgage experience to apply.
  • Excellent Phone skills and 1-2+ years of experience with Phone sales
  • Dynamic outgoing personality
  • Knowledge and experience in the Mortgage Industry
  • Basic Computer and Data Entry Skills
  • Must be ready to work in a positive, upbeat environment.
  • Highly Coachable

You will be expected to work at a high level of intensity and a fast pace. Valuable Training Provided. Base Pay with opportunity for growth.

Citywide Home Loans is an Equal Opportunity Employer. We offer our employees a competitive health benefits plan – Medical, Dental, Vision, Life Insurance, Company Sponsored Life Insurance, – tools to build a strong career, extensive and ongoing training, an entrepreneurial environment, and opportunities for career growth. NMLS ID 67180

Loan Officer
Arizona, California, Colorado, Nevada, South Dakota, Utah
Apply for this position
Full-Time

Essential Duties and Responsibilities

The Loan Officer (LO) for Citywide Home Loans proactively solicits new residential mortgage business and works with the operations and processing teams to collect document as needed for smooth closing mortgage loans. In this on-going sales role, the LO continually identifies, develops and maintains a quality network of business relationships that serves as a recurring source of referrals for new mortgage lending opportunities.

An LO’s network may consist of Real Estate professionals, Builders, professional and personal contacts, as well as other valuable referral sources, and is enhanced by the LO’s regular participation in business related development opportunities, community efforts to promote home-ownership and professional organizations.

The LO will be responding to customer inquiries and referrals that are generated from both their own contacts as well as from other business channels. The LO conducts interviews with prospective borrowers in order to analyze financial and credit data, determine customer financing objectives, advice customers of product/pricing policies and guidelines, and gather any additional required information.

The LO ensures exceptional customer service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements, demonstrating a commitment to professional ethics, complying with all Federal and State compliance policies and adhering to HMDA requirements.

Citywide Home Loans is a rapidly growing mortgage company and an industry leader. Signing bonus and starting pay rate is based on current and/or past experience. We offer our employees competitive benefits including medical, dental, vision, life insurance, company-sponsored life insurance, tools to build a solid career, extensive and ongoing training, exceptional opportunities for advancement, opportunities for career growth, and much more.

Citywide Home Loans is an Equal Opportunity Employer.  Our corporate office is located at 9785 South Monroe Street, Suite 200 Sandy, UT 84070. (NMLS ID 67180)

For consumer support and inquiries please contact our Consumer Solutions Dept. at 1 (866) 508-5515 or by email to consumersolutions@citywidehomeloans.com.