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Careers

Citywide Home Loans has a history of success. Our future growth depends on our most important asset — our people.

Chief Operating Officer
Corporate Office, Sandy Utah
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Full-Time

Citywide Home Loans, a leader in the mortgage industry, looking for a Chief Operating Officer (COO) to join the Citywide family. This position would be located in Sandy, Utah.
The Chief Operating Officer (COO) is responsible for the oversight and direction of our loan operations activities to include corporate processing, underwriting, closing, shipping, funding, post-closing and purchase clearing. The COO will work collaboratively with all lines of business, corporate specialist groups, and senior management to ensure a consistent and integrated approach is applied to loan operations for effective, efficient, risk neutral loan services to our branches. The COO is responsible for oversight and direction of department staff, with particular focus on development of mid-level management, regional team leads and cross-training staff to ensure optimal service levels to our branches. Provides the leadership, innovation, and management necessary to identify, evaluate, monitor and/or mitigate the company’s operational functions and works collaboratively with other Executives to implement the strategic objectives of the company. In collaboration with the Director of Compliance ensures compliance with all applicable policies and regulations relative to all loan operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:

  • Keep abreast of all current federal, state and regulatory requirements governing the business of the organization, maintain a pro-active stance, in collaboration with the Director of Compliance and the company’s strategic compliance partners to ensure regulatory and investor compliance throughout operational functions
  • In collaboration with the Director of Compliance ensure company operational policies are reviewed annually for compliance and relevance, updated and ratified by the Board of Directors and disseminated throughout the organization as required, to include necessary implantation and training activities for success integration into the company
  • Assist the Director of Compliance in audit requirements and any required remedies, to include QC findings that are relevant to loan operations
  • Remain informed of GSE requirements and assist Executives as needed to fulfill the necessary requirements to remain active with our GSE partners
  • At the direction of the Board of Directors, ensure warehouse lines are managed and adequate to fulfill loan funding needs
  • Collaborate with the Secondary Marketing Department in regards loan products, product roll out, and delivery, ensuring operational staff are trained to meet the product requirements for successful delivery to investors
  • Actively participate and collaborate with senior management in the development of the company’s strategic objectives, long and short term goals and their effective and timely implementation
  • Participate in regular Executive meetings, working collaboratively with other Executives and staff to identify and implement consistent and effective approaches to improve the day-to-day business.
  • Coordinates loan operations staff in all applicable duties and assignments needed to ensure timely accurate corporate processing, underwriting, shipping, funding, closing, post close and purchase clearing, in accordance with established policies and processes relative to the mortgage Industry, implementing measures to improve performance and increase efficiency
  • Oversee operational staff, to include but not limited to, performance evaluations, coaching, training, regular staff meetings, schedules, promotion and discipline
  • Measure and analyze both team and job family productivity and quality, continually driving operational efficiency and excellence, improving and maintaining industry leading turn times, with an eye toward managing staff and production through the ebb and flow of loan volumes
  • Direct loan traffic flow throughout the regional teams to ensure the most efficient practices are implemented for optimal service levels to the branches, collaborating with department managers as required to ensure end-to-end continuity throughout the teams
  • Provide operational reporting in an appropriate way for different audiences; for example to the Board of Directors so they understand the significant operational and performance trends, to business heads to ensure they are aware of operational activity relevant to their parts of the business and to individuals to understand their accountability for individual responsibilities
  • Collaborates with the CEO and Director of Compliance regarding repurchases and other loan level issues requiring rebuttal or legal assistance
  • Work in collaboration with the Director of Capital Markets to understand the impact of operational functions on market commitments and make adjustments as required for optimal profitability
  • Promote professionalism, teamwork, communications and problem resolution between branches, support departments and operations staff for outstanding customer service and professionalism
  • Assist in the successful onboarding of new branches as relates to loan operations for a positive transition into our business model
  • Ensure non-negotiable loan quality standards are met or exceeded when a file is submitted for underwriting; recommend and facilitate remedial training of branches, processors or other staff members to raise the level of expertise
  • With the assistance of Underwriting Management ensure that underwriting is adequately staffed and that the Underwriting Pilot Program is successful in developing and advancing the underwriting quality and staffing within the organization
  • Serves with the CEO and Underwriting Manager(s) to evaluate the viability of loan files, escalated for second review by Branch Management
  • Monitors the insuring of all FHA, VA and RD loans
  • Assist the CFO in the formulation of the annual Operations Department budget; review, approve and submit all bills in accordance with procedures, to the Accounting Department for payment.
  • In collaboration with Executive Management develop and test the comprehensive business continuity plan to ensure minimal disruptions of loan operations
  • Serve as a positive and professional representative of the company with industry partners, at management meetings, and industry conferences.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Proficient with analyzing loan files relative to income, assets, credit and collateral to ascertain acceptability of loan for sale in secondary market
  • Possess strong underwriting of LP, DU and Clues (clout) AUS underwriting systems
  • Excellent oral and written communication and interpersonal skills
  • Working knowledge of entire mortgage loan process from origination through post-closing, including FHA, VA and RD requirements
  • Strong knowledge of industry regulations relative to mortgage lending
  • Proven management skills
  • Knowledge of Microsoft word and excel
  • Must be accurate, able to multi-task, with attention to detail
  • Knowledge of Loan Origination software(s)
  • Detail orientated and ability to adapt in fast paced environment.
  • Professional appearance

EDUCATION AND/OR EXPERIENCE:

  • High school diploma or GED, bachelor degree preferred
  • At least 15 years of experience in loan operations, with at least 6 years as manager.
  • High volume Independent Mortgage Banking or Correspondent Lender experience is required

Citywide Home Loans was founded on December 7, 1998 by Steven J. Goorman as Citywide Funding. His entrepreneurial, dynamic, and determined style has grown the small broker company of just 5 employees to the large corporation it is today. Even though Citywide Home Loans now employs over 700 employees and covers more than 35 states, the company still maintains its small company roots. Steve Goorman lives by the motto, “leadership is taught by example.”

Citywide Home Loans is an Equal Opportunity Employer.  We offer our employees a competitive health benefits plan – Medical, Dental, Vision, Life Insurance, Company Sponsored Life Insurance, –  tools to build a strong career, extensive and ongoing training, an entrepreneurial environment, and opportunities for career growth. NMLS ID 67180

VP of IT
Sandy, Utah
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Full-Time

The primary objective of this position is to act as the ultimate leadership of the Information Technology function on both a direct and in-direct basis. The position functions in two main capacities: (1) Maintain direct responsibility for all internally facing IT systems such as e-mail, trouble tickets, and data/telephony network and (2) Provide the leadership, technical expertise, change management, and vendor management to all internal business process owners to maximize the value received from automation. A key requirement of this position is to drive productivity, process improvement, and the business’s ability to scale through technology-enabled transformation.

Responsibilities:

  • Provide leadership, coaching, and mentoring to employees within 8-person IT department and across departments with respect to Information Technology related positions
  • Setting objectives and strategies for the IT topology used by the enterprise
  • Selecting, implementing, and maintaining suitable technology to streamline all internal and external operations of the business
  • Configuring and customizing existing technology systems and platforms to improve the customer experience
  • Oversee the technological infrastructure (networks, hardware, & software) in the organization to ensure maximum uptime and disaster recovery
  • Maintain compliance and data security protocols to protect and maintain data as required
  • Direct and organize IT-related projects
  • Monitor changes and trends in Information Technology to discover ways to gain competitive advantage while minimizing IT costs and expenditures
  • Prepare and analyze business cases for any and all Information Technology expenditures
  • Proactively manage and maintain relationship with 3rd party providers, partners, and contractors
  • Provide business process re-engineering and business transformation expertise to internal and external business processes to improve both the worker and customer experience while increasing efficiency and productivity
  • Effectively working with senior management to drive the goals of the business

Education, Experience & Skills:

  • College degree in related field of study required
  • Mortgage industry experience required; experience in mortgage systems such as Encompass, Motivity and AMB a plus
  • 10-15 years of proven experience in Information Technology and/or business transformation
  • Solid Integrity and Trust
  • Excellent knowledge of IT systems and infrastructure
  • Background in business process re-engineering
  • Solid understanding of data analysis, budgeting, and keen business acumen
  • Superior analytical and problem solving capabilities
  • Excellent organizational, communication, and leadership skills
  • Team player with solid interpersonal skills and abilities
  • Experience as a leader capable Of motivating team
  • Experience working in a cross-functional environment

Citywide Home Loans was founded on December 7, 1998 by Steven J. Goorman as Citywide Funding. His entrepreneurial, dynamic, and determined style has grown the small broker company of just 5 employees to the large corporation it is today. Even though Citywide Home Loans now employs over 700 employees and covers more than 35 states, the company still maintains its small company roots. Steve Goorman lives by the motto, “leadership is taught by example.”

Citywide Home Loans is an Equal Opportunity Employer. We offer our employees a competitive health benefits plan – Medical, Dental, Vision, Life Insurance, Company Sponsored Life Insurance, – tools to build a strong career, extensive and ongoing training, an entrepreneurial environment, and opportunities for career growth. NMLS ID 67180

Loan Accounting Supervisor
Sandy, Utah
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Full-Time

Utah’s fastest growing mortgage banker, Citywide Home Loans, is seeking a full-time Senior Loan Accountant to join our dynamic accounting team. The ideal candidate will have experience in accounting for mortgage banking activities and be adept at various systems in order to suggest and implement process improvements.

Responsibilities:

  • Supervision of daily transactional posting of loan fundings and loan sales with an attitude of process improvement within our existing systems (Encompass and AMB)
  • Daily and monthly reconciliation and reporting of all loan related transactions, including loan fundings, loan sales, interim servicing activities, warehouse lines of credit
  • Fair value accounting for interest rate lock commitments and loans held for sale
  • Analysis of required reserves for loan losses
  • Analysis of net interest income as it relates to loans and warehouse lines of credit
  • Monthly hedge entry
  • Interim servicing activities
  • Other projects and duties as assigned

Qualifications:

  • BS in Accounting/Finance; CPA preferred but not required
  • 2-3 years’ experience in accounting or auditing in the financial services industry, preferably banking or mortgage banking
  • Knowledge of accounting rules, regulations, policies, and procedures that is reflective of the financial services industry
  • Experience in AMB or similar loan level accounting systems
  • Strong Microsoft Excel skills including Pivot Tables and Vlookups
  • Small team supervision a plus
  • Positive attitude and ability to work efficiently in a fast paced environment.

Citywide Home Loans was founded on December 7, 1998 by Steven J. Goorman as Citywide Funding. His entrepreneurial, dynamic, and determined style has grown the small broker company of just 5 employees to the large corporation it is today. Even though Citywide Home Loans now employs over 700 employees and covers more than 35 states, the company still maintains its small company roots. Steve Goorman lives by the motto, “leadership is taught by example.”

Citywide Home Loans is an Equal Opportunity Employer. We offer our employees a competitive health benefits plan – Medical, Dental, Vision, Life Insurance, Company Sponsored Life Insurance, – tools to build a strong career, extensive and ongoing training, an entrepreneurial environment, and opportunities for career growth. NMLS ID 67180

Loan Officer Assistant
Greenwood Village, Denver
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Full-Time

Utah’s top mortgage banker, Citywide Home Loans, is looking for a Loan Officer Assistant to join our busy and fast paced team. We are looking for a self-starter with excellent organizational skill. An enterprising person who is an efficient multi-tasker and has great people skills. Individual must be computer savvy. The qualified candidate must have working knowledge of Microsoft Word, Excel and Office. Individual must have experience in the mortgage industry.

Responsibilities

  • Work on specific tasks assigned by Loan Officer
  • Ensure files move through processing and closing in a timely manner
  • Sit with clients to complete document packages. If not licensed then this person can only act in a courier fashion. They cannot discuss the application package.
  • Follow up with clients to request missing documentation on the loan
  • Preliminary research needed on the loan to help determine mortgage eligibility
  • Any other miscellaneous requirements of the team
  • Ordering credit, and appraisals
  • Preparing Files for submission to processing
  • Setting signing appointments

Requirements for Position

  • Preferably this candidate should be licensed with NMLS, if not licensed candidate MUST HAVE Mortgage experience to apply.
  • Excellent Phone skills and 1-2+ years of experience with Phone sales
  • Dynamic outgoing personality
  • Knowledge and experience in the Mortgage Industry
  • Basic Computer and Data Entry Skills
  • Must be ready to work in a positive, upbeat environment.
  • Highly Coachable

You will be expected to work at a high level of intensity and a fast pace. Valuable Training Provided. Base Pay with opportunity for growth.

Citywide Home Loans is an Equal Opportunity Employer. We offer our employees a competitive health benefits plan – Medical, Dental, Vision, Life Insurance, Company Sponsored Life Insurance, – tools to build a strong career, extensive and ongoing training, an entrepreneurial environment, and opportunities for career growth. NMLS ID 67180

Loan Officer
Arizona, California, Colorado, Nevada, South Dakota, Utah
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Full-Time

Essential Duties and Responsibilities

The Loan Officer (LO) for Citywide Home Loans proactively solicits new residential mortgage business and works with the operations and processing teams to collect document as needed for smooth closing mortgage loans. In this on-going sales role, the LO continually identifies, develops and maintains a quality network of business relationships that serves as a recurring source of referrals for new mortgage lending opportunities.

An LO’s network may consist of Real Estate professionals, Builders, professional and personal contacts, as well as other valuable referral sources, and is enhanced by the LO’s regular participation in business related development opportunities, community efforts to promote home-ownership and professional organizations.

The LO will be responding to customer inquiries and referrals that are generated from both their own contacts as well as from other business channels. The LO conducts interviews with prospective borrowers in order to analyze financial and credit data, determine customer financing objectives, advice customers of product/pricing policies and guidelines, and gather any additional required information.

The LO ensures exceptional customer service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements, demonstrating a commitment to professional ethics, complying with all Federal and State compliance policies and adhering to HMDA requirements.

Citywide Home Loans is a rapidly growing mortgage company and an industry leader. Signing bonus and starting pay rate is based on current and/or past experience. We offer our employees competitive benefits including medical, dental, vision, life insurance, company-sponsored life insurance, tools to build a solid career, extensive and ongoing training, exceptional opportunities for advancement, opportunities for career growth, and much more.

Citywide Home Loans is an Equal Opportunity Employer.  Our corporate office is located at 9785 South Monroe Street, Suite 200 Sandy, UT 84070. (NMLS ID 67180)

Underwriter
Remote
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Full-Time

Utah’s top mortgage banker, Citywide Home Loans, is looking for a Remote DE/SAR Mortgage Underwriter to join our busy team. Responsibilities include, but are not limited to:

Responsiblities:

  • Strong working knowledge of mortgage credit profiles and credit history,
  • Evaluate mortgage applicant’s employment, debt and income according to policy,
  • Verify information on mortgage loan applications,
  • Quickly assess risk and make quality decisions on mortgage applications
  • Complete knowledge of underwriting guidelines
  • Thorough understanding of loan products
  • Complete knowledge of loan documents

Requirements include:

  • Minimum of 3+ years
  • Must have DE and SAR/LAPP
  • Current experience as an active FHA, VA, Fannie and Freddie Underwriter.
  • Knowledge in MSWord, MSExcel, DataTrac, POINT, etc. (Work on a paperless system is extremely helpful but not required)
  • Organized, hard working and detail oriented.
  • Time Management skills and strong communication

A great attitude is a necessity. Starting pay rate is based on current and/or past experience, working Monday through Friday.  Our corporate office is located at 9785 South Monroe Street, Suite 200 Sandy, UT 84070. Some training is available.  Please send your resume, pay history, and professional reference to jobs@chl.cc.  List “Remote Underwriter” in the subject line.

Citywide Home Loans is an Equal Opportunity Employer,  We offer our employees a competitive health benefits plan – Medical, Dental, Vision, Life Insurance, Company Sponsored Life Insurance, –  tools to build a strong career, extensive and ongoing training, an entrepreneurial environment, and opportunities for career growth. NMLS ID 67180

Licensing Specialist
Sandy, Utah
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Full-Time

Citywide Home Loans is looking for a Licensing Specialist to join our corporate team. The Licensing Specialist will work to obtain and maintain state licenses for the company, the company’s branches, and the company’s mortgage loan originators.

Duties and Responsibilities:

  • Work on complex licensing problems, including assignments involving new business activities or special projects
  • Process new licenses and maintain current licenses for the corporate office and all branch locations
  • Provide support to the company’s mortgage loan originators and their NMLS licensing needs
  • Resolve state issues/deficiencies for the company, branches, and individuals
  • Apply current licensing process methodologies and propose future enhancements
  • Monitor state licensing requirements and ensure compliance with any changes
  • Assess compliance risk associated with filings to regulatory authorities
  • Efficiently prepare for and process company and branch license renewals
  • Efficiently communicate with management and team members
  • Support the legal, compliance, and other departments, as necessary
  • Participate in team meetings and team-building sessions
  • Other tasks, as assigned

Qualifications:

  • High school degree or equivalent required, college degree preferred
  • Minimum 1 year experience with Nationwide Mortgage Licensing System and Registry (NMLS) is required
  • Preferred minimum 2 years of professional experience in mortgage banking and mortgage licensing
  • Research experience preferred
  • Proven interpersonal skills
  • Team-oriented with a positive attitude
  • Detail-oriented
  • Ability to work in a face-paced environment and effectively prioritize tasks is required
  • Thorough knowledge of Microsoft Office Software (e.g., Word, Excel, Access, Outlook)
  • Ability to exercise judgment within generally defined practices or policies
  • Ability to excel in a position with medium to low levels of supervision

A great attitude is a necessity. Starting pay rate is based on current and/or past experience. Our office is located at 9785 So. Monroe Street, Sandy, UT 84070. Starting pay rate is based on current and/or past experience.

Citywide Home Loans is an Equal Opportunity Employer, We offer our employees a competitive health benefits plan – Medical, Dental, Vision, Life Insurance, Company Sponsored Life Insurance, – tools to build a strong career, extensive and ongoing training, an entrepreneurial environment, and opportunities for career growth. NMLS ID 67180